Removal of United passenger shines light on airport police

The man dragged off a United Airlines flight, sparking an worldwide uproar, suffered a broken nose and concussion, his lawyer said Thursday, adding that he is planning to sue.

Early on, United CEO Oscar Munoz added to what was already a public relations nightmare for the company when he apologized for the incident but accused Dao of being belligerent. Bumping is more common at large hubs like Chicago's O'Hare International Airport, where Dao was violently removed from flight 3411 by Chicago aviation officers, Lamonaca said.

It is unclear how the scorpion got onto the flight, although the most likely scenario is that it snuck onboard inside someones luggage.

According to Pew Research, Asians are the best-educated, highest-income racial group in the U.S. The survey reports that most Asian-Americans do not feel a sense of racial discrimination, with only one-in-five saying that they were treated unfairly or discriminated against because they are Asian.

"Our flight attendants helped a customer who was stung by what appeared to be a scorpion on a flight last week", United said in a statement.

Demetrio said Dao will "probably" sue over the incident and that the city of Chicago, which employs the guards, is also responsible. United's contract of carriage says passengers may receive up to $675 if the flight arrives between one and four hours after the planned arrival time of the original flight. Munoz initially said, "I apologize for having to re-accommodate these customers".

Demetrio said his client accepts the apology.

At this point, without direction and outside the control of United Airlines or the Republic crew, the Chicago Department of Aviation forcibly removed the passenger.

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Demetrio said Dao had told him that being dragged down the plane aisle was more terrifying than his experience fleeing Vietnam in 1975.

Attorney Thomas Demetrio also said neither Dao nor his family had heard directly from United since the incident.

Dao was seriously injured by security officers who forced him off the plane against his will, banging his head on armrests in the process. Dao didn't remember exactly what occurred because of the concussion he suffered, Demetrio said.

"We were completely horrified and shocked at what had happened to my father", she said.

United says it randomly selected Dao because it needed to put crew members on the sold-out flight to Louisville, Kentucky.

After three passengers agreed to relinquish their seats, Dao said he was a doctor and could not give up his seat because he had appointments the following day.

"There are no excuses", Alderman Michael Zalewski said.

At a later city council aviation committee meeting, Chicago Department of Aviation Commissioner Ginger Evans said the department was investigating the incident and reviewing its training.

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